Flask Frequently Asked Questions

Flask

Is the free plan truly unlimited?

Yes, on the free plan you can use Flask, including all the recording features, tagging and AI summarization. Just upload your videos to YouTube either as public or unlisted and drop the link in Flask.


How does the YouTube video support work?

Flask supports both YouTube videos (both with visibility 'Public' and 'Unlisted') and uploading videos from your device (for Pro users). The product and all the commenting features work in the exact same way for both. You can not only annotate public videos (e.g. for breakdowns or references), but also private ones, without any limitations on storage space.


Can anyone add comments and recordings in a Flask?

Yes. When you create a Flask, if it's set to 'Anyone with link can edit' (default option) anyone can just quickly sign in with Google and add comments and recordings to the Flask. No subscription required and no limit on number of people collaborating.


Can I have a shared space with my team where we share and organize Flasks?

Yes. When you activate a Pro subscription a Pro team is created. You can invite others in that team with an invite link: you will then have a shared space with all your team's Flasks in one place and every user will be able to upload videos from device as well as from YouTube.


Is Flask's AI processing my video?

No. Only recordings (Thoughts recordings or Screen recordings) on the canvas are analyzed by AI to extract insights.


Is there a monthly payment option?

No. We offer a yearly plan with a 30 day satisfaction guarantee, meaning you get a full refund if you are not happy with the product for any reason.


How does per-seat pricing work?

When you create a Pro team, you get added to that team (1 seat). Once team members join the team via invite link, a seat is added to your subscription. We prorate the charge for these seats for the remainder of your billing period.


Can I change my billing period?

Yes! You can switch between monthly and yearly billing anytime. When switching to yearly, you'll be charged the prorated amount immediately. When switching to monthly, the change takes effect at the end of your current period.


What happens if I remove team members?

When you remove team members, you'll receive a prorated credit on your next invoice for the unused time.


Can I cancel anytime?

Yes, you can cancel your Flask Pro subscription at any time. Just click on 'Manage Subscription' in your Pro team settings. Your team will continue to have Pro features until the end of your current billing period.


If I am not happy, can I ask for a refund on my Pro subscription?

Yes. If you are not happy for any reason with Flask Pro you can ask for a refund within 30 days of purchase. You will be refunded the full amount paid and Pro team will be deleted.


How does the Top 1% deal work?

The Top 1% of teams whose Flasks have been viewed by the most unique people (legitimately), at the end of the year will get their next year on Flask Pro completely for free.


How do team invites work?

As a team owner, you can invite unlimited members to your Pro team. Each member will have their own account and can create and share flasks within the team workspace. You can also remove team members at any time.

Summary and Review:

Flask is an innovative AI tool focused on video generation and collaborative creative workflows, and its FAQ highlights just how versatile and accessible the platform is for teams of all sizes. One of Flask’s standout features is its truly unlimited free plan. Creators can record, tag, and use AI summarization features without subscription limits by simply uploading their videos to YouTube, whether public or unlisted. This allows teams and individuals to engage in unlimited video-based collaboration without worrying about storage or access restrictions, which is a significant advantage for creative workflows that rely heavily on multimedia content.


The platform’s support for YouTube videos—both public and unlisted—ensures that users can annotate, comment, and share insights on existing videos seamlessly. Pro users gain additional capabilities, such as uploading videos directly from their devices, which integrates perfectly into the collaborative workspace. Flask’s AI processes recordings on the canvas to extract insights, turning long discussions and reviews into actionable summaries and structured feedback, making video collaboration far more efficient than traditional text-based task management systems.


Team collaboration is also central to Flask. With the Pro subscription, teams can create shared spaces where every member can upload videos, add recordings, and contribute comments in real time. The flexible per-seat pricing and billing options, along with a 30-day satisfaction guarantee, make it easy for organizations to scale usage according to their needs. Additionally, Flask incentivizes engagement through initiatives like the Top 1% deal, rewarding highly active teams with free access for the following year.


Overall, Flask demonstrates how an AI tool can transform video generation and creative collaboration by combining unlimited access, intuitive annotation, and AI-powered insights. It empowers creators and teams to review, organize, and act on video content efficiently, eliminating bottlenecks and improving project outcomes across diverse creative workflows.

Subscribe to our newsletter

Your data is complely secured with us. We don't share with anyone.