Xmind Frequently Asked Questions

How to activate my Xmind Pro/Premium/Business?

To activate Xmind Pro or Premium, simply sign in to your Xmind account to unlock the features.

Xmind for Desktop:

Download and launch Xmind.
Click "Sign In" to sign in with your account.

Xmind for Mobile:

Download Xmind APP from application store,
Launch Xmind app,
Click "Settings" > "Sign In" to sign in with your account.

Xmind for Web:

Visit the web version,
Sign in with your account,
Go to "My Works" to create or upload a mind map.

For Xmind Business, please go to your team space and create/edit a mind map.

On Xmind for Desktop: Sign In > Team Name
On Xmind for Web: Sign In > Team Name
On Xmind for iOS: Sign In > Collaboration > Team Name
On Xmind for Android: Sign In >「≡」> Team Name

How do I upgrade from Xmind Pro to the Premium Plan?

We support upgrading from Xmind Pro to the Premium Plan (yearly) by paying the price difference.

Upgrade from the website:

Visit the Xmind website and navigate to the Pricing page,
Select the Premium Plan,
Click on "Upgrade" to complete the process.

* After upgrading to Premium Plan, your previous Xmind Pro subscription will be cancelled, and the Premium subscription starts immediately with annual billing only. Upgrades are final and non-refundable. For questions, contact support@xmind.com.

Upgrade from Apple App Store:

Xmind App > Settings > Profile > Upgrade to Premium.

*After purchasing the Xmind Premium yearly plan, you will receive a refund from Apple based on the remaining duration of your Xmind Pro subscription. If you encounter any issues during this process, please contact Apple Support.

Upgrade from Google Play Store:

Google Play Store > Profile > Payments & Subscriptions > Subscriptions > Xmind > Manage/Upgrade.

*When you upgrade, your Xmind Pro will be canceled, the remaining time converted to Premium, and your new plan will start immediately.

What are AI credits and how do they work?

Credits are a virtual currency in Xmind that allow you to use AI-powered features such as generating mind maps, creating to-do lists, and expanding ideas based on selected topics. Credits are consumed each time you use an AI feature. The number of credits required mainly depends on your specific request, as well as the length and complexity of the content to be generated. For example, generating ideas for a single topic may use 2–4 credits, while creating an entire mind map may take 3–6 credits, depending on how detailed and extensive it is. Xmind Premium/Business plans include a monthly credit allowance. You can buy extra credits add-ons for $3.99 per 500 credits. Unused subscription credits reset monthly, but credits purchased as add-ons do not expire. For team plans, only the Team Owner or Admin can purchase credit add-ons.

How to upgrade to a team plan?

Xmind offers two types of Team Plans: Xmind Business and Xmind Enterprise, each providing powerful collaboration features, unlimited shared storage, monthly AI credits to boost creativity and productivity, as well as advanced team control for easier management.

For Xmind Business:

1. Sign in on Xmind.

2. Create a new team or selecting an existing one.

3. Go to Settings > Plans, then click Upgrade.

4. Select your billing period and number of seats, review the total amount, enter your payment details, and click Submit Payment.

For Xmind Enterprise:

Please contact our sales team at sales@xmind.com with your procurement details, or submit an online form at here.

How to adjust the team size and how will I be billed?

Adjusting Team Size

The Team Owner/Admin can adjust the team size anytime in Team Settings:

1. Go to Team Settings.

2. Navigate to Plans > Team Size > Adjust.

3. Adjust the number of seats, and click Confirm.

4. You'll receive confirmation that your team size has changed.

Billings

For monthly plans:

• New seats are billed as a full month, no matter when added.

• Removed seats are not refunded. The renewal amount updates in the next billing cycle. For yearly plans:

• New seats are charged from the month added through the end of the current billing cycle.

• Removed seats are not refunded. The renewal fee updates in the next cycle.

What are the image insertion guidelines on an online file?

Images should be under 10MB. If dimensions exceed 2048 pixels, they will be resized to a maximum of 2048 pixels on the longest side. Supported formats are JPG (JPEG), PNG, GIF, SVG, and WebP.

How to request a refund for Xmind Subscription?

Xmind Pro offers a 7-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund by emailing your order number or the email associated with your purchase to support@xmind.com.

*Refunds are only available for the Yearly subscription.

For Xmind Premium subscription, it is non-refundable; however, you can cancel your subscription anytime. The cancellation will take effect after the current billing cycle ends, with no additional charges incurred.

For purchases made through the Apple App Store, please visit reportaproblem.apple.com, select Request a refund, and follow the prompts.

If you bought Xmind Pro on Google Play within the last 48 hours, you can request a refund directly on Google Play. For purchases older than 48 hours but still within 7 days, please contact support@xmind.com with your order number.

How to turn off my auto-renewal service?

Xmind Pro/Premium/Business subscriptions automatically renew, but you can cancel auto-renewal at any time:

For Xmind Pro purchased from the Xmind website:

Sign in to your account on Xmind website,
Navigate to "Subscription" > "Manage",
Click "Turn Off Auto-Renew".

For Xmind Premium/Business purchased from the Xmind website:

Sign into your account at app.xmind.com,
Go to My Works/your team space,
Click the "Settings" > "Plans",
On the Plans page, locate the "Cancel" button and click it to initiate the cancellation process.

For purchases through the Apple App Store:

Go to your device’s Settings > [Your Apple ID] > Subscriptions,
Select your Xmind subscription,
Tap "Cancel Subscription".

For purchases through Google Play:

Open the Google Play Store on your Android device,
Go to Subscriptions,
Select your Xmind subscription and tap "Cancel Subscription".

*Note: Uninstalling the Xmind app or deleting your account does not cancel your subscription.

How can I retrieve invoice after purchasing Xmind Pro/Premium?

For Xmind Pro invoice:

Sign in to your Xmind account,
Navigate to "Payment History",
Locate the order you wish to view, and click the "Invoice" link to download your receipt.
To update your credit card or billing address, click "Manage" in the Subscription section and click "Update" in the Information section.

For Xmind Premium invoice:

Sign into your account at app.xmind.com,
Go to "My Works" > "Settings" > "Billing",
Find the order, and click the download icon to retrieve the invoice or update billing information.

How to update my credit card information for my Xmind subscription?

To update your credit card information for your Xmind Pro subscription:

Sign in to your account on the Xmind website,
Navigate to the "Subscription" section and click "Manage",
Select “Update” enter your new credit card details, and click "Update Credit Card" to confirm the changes.

For Xmind Premium subscription:

Sign into your account at app.xmind.com，
Go to "My Works" > "Settings" > "Plans" and click "Change" under "Payment Method".

What are the differences between the Xmind Free and Pro/Premium version?

Xmind offers three plans to suit different needs. The Free version is ideal for individuals new to mind mapping or managing simple personal projects. The Pro and Premium plans cater to professionals and organizations requiring advanced presentation and mind mapping features. For a detailed feature comparison, please visit our comparison page here.

What are the feature differences across Xmind platforms?

Xmind offers a consistent mind mapping experience across platforms, but some features are exclusive to specific platforms due to interface design or system capabilities. Below is a list of features unique to each platform:

Xmind for Desktop

ZEN Mode
Create and Customize Themes
Merge Xmind Files
Map Shot
Save Sheet As…
Highlight Related Topics
Local File/Folder Linking
Export to SVG / PowerPoint (Pitch Mode) / Textbundle

Xmind for iOS

ZEN Mode (iPad only)
Draw
Custom App Icon
Read Mode

Xmind for Web

AI-powered functions
Comments

How to redeem my Xmind Pro subscription redeem code?

To use your Xmind redemption code, open Xmind on your desktop or mobile device. On the desktop, go to "Help" > "Redeem Gift Card", and on mobile, navigate to "Settings" > "Redeem Gift Card". Sign in to your Xmind account if prompted, enter your redeem code in the provided field, and select Continue to activate your subscription.

Or you can redeem the code by visiting here.

For Xmind Premium:

Sign into your account at app.xmind.com,
Go to "My Works" in the sidebar,
Click "Settings" > "Plans" > "Have a redeem code?",
Input the redeem code and click "Redeem".

How to sync my Xmind files?

For Xmind Premium and Xmind Pro users, you can upload your mind maps to "My Works" or a team space. These files will be automatically synced when you open them using Xmind. Please make sure you are using Xmind version V25.04 or above.

Do collaborators need to purchase Xmind?

With a Xmind Premium/Business subscription, you can share editable mind maps with others for real-time collaboration. Collaborators using the free plan can view or edit the shared mind maps using free features. However, certain advanced features are only available to Pro/Premium users, and collaborators will need to upgrade to access those functionalities.

Why can’t I create more than 3 sheets in my online maps as an Xmind Pro subscriber?

As an Xmind Pro subscriber, you can continue to create an unlimited number of mind maps and sheets saved locally, just as before. In addition, you can save up to 50 online maps. Please note that online maps are limited to 3 sheets for each file.

How can I recover my Xmind files if they are corrupted or lost?

If your Xmind files are corrupted or lost, you can try recovering them from file cache depending on the version and platform you are using:

If the file was created with Xmind (V25) desktop version, you can click "File" > "File Cache" from the menu to recover a backup file.
If the file was created with Xmind for mobile(iOS), you can go to Xmind "Settings" > "File Cache" to recover a backup file.
If the file was created with XMind 8 (Legacy), you can click "Window" > "Black Box" from the menu to recover a backup file.

How can I change the language of the Xmind app?

Xmind is available in 14 languages: English, Simplified Chinese, Traditional Chinese, German, French, Japanese, Spanish, Indonesian, Italian, Korean, Portuguese, Thai, Russian, and Kazakh. To switch languages, open Xmind and navigate to Preferences from the Xmind menu on macOS or the dropdown menu in the top left corner menu on Windows. Select your desired language under Display Language and click Apply to confirm your choice.

Can I use Xmind for commercial purposes?

Xmind offers different plans: the Free Plan for personal, non-commercial use, and Xmind Pro/Premium for commercial purposes with advanced features. For details on what each plan includes, please visit our comparison page here.

Is my personal information safe with Xmind?

Xmind stores all user data on Amazon Web Services (AWS) servers located in the United States. We are ISO/IEC 27001:2022 certified and SOC 2 Type II compliant, ensuring that your information is handled according to internationally recognized security standards. For detailed information, please click our privacy policy and the security page.

What law governs the use of Xmind?

All use of Xmind products and services is governed by the laws of the Republic of Singapore. For further information, please refer to our Terms of Service.

What payment methods does Xmind support?

Xmind processes payments securely via credit or debit card through Stripe, with all transactions SSL encrypted for your safety. For alternate payment methods such as PayPal or bank transfer, please contact our Sales Team at sales@xmind.com for assistance.

Does Xmind offer discounts?

Xmind Pro offers scaled discounts for teams which are over 10 users, educational institutions, government, and non-profit organizations. Discounts vary by user group. You can check the pricing here. For eligibility and verification details, please refer to this map.

How to manage my Xmind Pro Multi-user subscription?

When purchasing a team subscription for two or more users at Xmind, the buyer is assigned as the team administrator. This role allows full control over subscription settings and user access. Administrators can log into their account on the Xmind website, select "Manage", and then invite or remove users, as well as adding seats to the number of users. For more detailed instructions, please refer to our guide here.

How to contact us?

If you experience any issues while using Xmind, please report them by navigating to "Help" > "Feedback" within the application to email us directly. Alternatively, you can reach our support team or our sales team. For community support, join our Discord community HERE.

Summary and Review:

Xmind is an advanced AI tool that empowers users to enhance productivity, creativity, and Educational Learning across personal, professional, and organizational settings. Activating Xmind Pro, Premium, or Business is straightforward, whether on desktop, mobile, or web platforms, allowing users to immediately access powerful AI features for generating mind maps, expanding ideas, and creating structured learning materials. The seamless sign-in and activation process ensures that both individual learners and teams can start working efficiently without technical barriers, making it ideal for classrooms, corporate training, and creative projects.

One of Xmind’s standout features is its AI-powered credits system, which allows users to leverage intelligent mind mapping capabilities. Each credit powers functions like generating full mind maps, expanding ideas, or creating to-do lists from selected topics, making learning more interactive and productive.

Premium and Business users benefit from monthly AI credit allowances, with the option to purchase add-ons as needed. This flexibility enables students and educators to explore new learning paths and develop structured knowledge efficiently, turning Xmind into a truly dynamic Educational Learning platform.

For teams and collaborative environments, Xmind offers Business and Enterprise plans, providing shared storage, real-time collaboration, and advanced administrative controls. Administrators can adjust team size, manage subscriptions, and oversee AI credit allocation, ensuring smooth workflow management for educators, research groups, and creative teams. The platform’s robust sync capabilities across desktop, mobile, and web ensure that mind maps are always accessible and up-to-date, while local storage and ISO/IEC 27001-certified AWS hosting guarantee the security and privacy of sensitive educational content.

Additionally, Xmind supports multi-platform consistency, with platform-specific features such as ZEN Mode, custom themes, AI-powered functions, and commenting. Users can seamlessly upgrade from Pro to Premium, redeem codes, or manage subscriptions, making it highly flexible for diverse learning and professional scenarios. Overall, Xmind combines intuitive design, intelligent AI, and robust collaboration features, positioning itself as an indispensable AI tool for enhancing Educational Learning, fostering creativity, and improving productivity in every learning and professional context.

Learn more about AI tools - Xmind