Wisegrid Frequently Asked Questions

Is there a free plan?

Every account starts with a 7-day free trial, and no credit card is required to start it. Because we never have your card during the trial, nothing can be charged automatically. There is no free tier for new accounts, but your data never becomes hostage either: see the next answer for exactly what happens on day 7.

What counts as a seat?

You pay $19 per month for each person who can edit (editors and admins). View-only collaborators are always free, however many you invite, and are never quietly converted into a paid seat. You only ever pay for the people who edit.

What happens when the trial ends?

On day 7 editing locks and everything you built stays saved and viewable, free, for as long as you like. Nothing is charged, because we never took a card. To keep editing, add a card and pick up exactly where you left off at $19 per editor. We email you the day before so it is never a surprise, and you can export everything at any time, trial or not.

Can I add or remove editors later?

Yes. Add or remove editors whenever you like and billing prorates automatically. You manage seats, your card, and invoices self-serve in the Stripe Customer Portal. No sales call.

Why does the plan include 100 GB and not more?

We size included storage so it stays sustainable as we grow. No asterisks, no surprise throttling. If you ever reach the cap, your existing files stay fully accessible; only new uploads are blocked until you free up space. Cell data is never affected; only attachments count toward storage.

What happens if I hit the storage cap?

New attachment uploads are blocked with a prompt to free up space. Existing files stay accessible. Nothing is deleted. Your cells and formulas are never touched.

How does AI in formulas get billed?

AI functions (=CLASSIFY, =EXTRACT, =SUMMARIZE, =AI) draw on a $5 monthly AI allowance included with the plan. Usage is metered to the cent against that allowance, and the allowance is a hard ceiling: when it runs out, AI cells simply stop resolving until next month. They never silently overspend. Need more before the reset? Buy top-up credit anytime at face value; top-ups carry over.

Do I have to talk to sales?

No. Everything is self-serve, from the trial to live billing. If you want a custom enterprise contract (audit logs, MSA), email ryan@wisegrid.co.

Who answers support?

The founder. Email ryan@wisegrid.co and the person who wrote the code replies. No ticket queue, no tier-1 script, no "have you tried clearing your cache" runaround.